FAQ

Where are my files stored?

In Jira, as normal attachments on the issue. The field itself holds a list of attachment IDs. The app has no storage of its own.

Who can add or see files?

Adding a file is done as the signed-in person, so Jira's permissions decide: the person needs permission to edit the issue and to create attachments. If someone can't see an attachment, it shows as unavailable.

Can I add files while creating an issue?

No. The issue has to exist before files can be attached to it. Create the issue, then edit the field. After that, the field works on the issue view and on workflow transition screens.

How many files can a field hold?

Up to 25. You can set a lower limit per field and context (default 10).

Are the limits enforced everywhere?

The maximum number of files is also checked by Jira when the issue is saved. Allowed file types and maximum size are checked when someone adds files in the field. Files added to the issue another way (for example, as ordinary attachments or through the REST API) aren't affected by the field's type and size limits.

How do I make a file required?

Mark the field Required in its field configuration, or add the Field required validator to a workflow transition. See Getting started.

What happens if I remove a file from the field?

Only the link between the field and the file is removed. The attachment stays on the issue, and it can be deleted from the issue's attachments by someone with permission.

What happens if I delete the field or uninstall the app?

Attachments stay on the issues. A deleted field no longer lists them.

What about large files?

Jira's attachment size limit applies to every file. We recommend uploading large files one at a time; uploads happen from your browser, so a slow connection can make very large files fail. You can set a lower Maximum size per file to keep fields to a size that suits your team.

Does the app send data anywhere?

No. It runs on Atlassian Forge, makes no external network calls and uses no analytics. See Privacy.

How do I get help?

Email support@bobob.app.