FAQ

Jira Service Management already has portal announcements. Why this app?

The built-in announcement is one plain text per portal, with no schedule. This app runs several notices at once, schedules and repeats them, shows maintenance windows in each customer's own time zone, targets pages, request types and customer organizations, and lets you keep outage notices on screen.

Who can create notices?

Jira admins, for the help center and every portal. Service project admins, for their own portal, unless a Jira admin turns that off.

How many notices can I have?

Up to 100 notices for the help center and all portals, and 50 per portal, including ended ones. Delete old notices to make room.

Will it slow the portal down?

The notice loads separately from the portal page and shows nothing until it's ready, so the page never jumps.

Does it work for visitors who aren't signed in?

Yes, on portals that allow it. Choose Everyone or Not signed in. Organization targeting doesn't apply to them, because only signed-in customers belong to organizations.

Which languages are supported?

The words on the notice (Scheduled, In progress, Urgent …) appear in English, Korean, Japanese, Chinese (Simplified and Traditional), German, French, Spanish, Portuguese (Brazil), Italian and Dutch. Dates and times follow each customer's language and time zone. Your own titles and messages can be translated into 27 languages.

Can agents see notices too?

Agents see the customer portal like customers do, so they see the same notices when they visit it. The app doesn't add notices to the agent queue.

Where is my data?

In Forge storage in your Atlassian cloud. The app makes no calls outside Atlassian. See Privacy.

What happens if I uninstall?

Notices stop showing immediately. Atlassian deletes the app's stored data according to its Forge data lifecycle.

What happens when the subscription ends?

Notices stop showing and you can't publish or edit them. Your notices stay, and everything comes back when you renew.